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Getting inside the mind of your customers can be a challenge, but it’s so important for the success of your business. Understanding who they are, what they want, and how they will react to your company is key. To really get started on this, it’s important to understand what services will help you convert prospects into customers.

Frequently Asked Questions

General Questions

Can I ask for something that's not included in your packages?

You may certainly ask! Outside of our package deals, our hourly rate is $110/hr. We work with clients on various smaller projects that are not within a specific service package.

What happens after I sign a contract and submit a deposit?

Once you fill in your info & submit your first payment, you’ll be asked to schedule a kickoff call where we can further discuss your needs. If you’re still undecided, or what to chat with us before booking a package, click here to book an initial consultation.

Can I ask for a refund?

If after our initial kickoff call, we learn this collaboration is not a good fit, we will issue a full refund of your deposit. However, if the work has already been completed, we cannot offer refunds.

Can I ask for edits after the final files are delivered?

Our process includes several opportunities to make edits before the final delivery & by using tools such as Canva.com, Squarespace, and WordPress, we aim to empower our clients with easy to use tools, so you can make any needed edits as your brand evolves. If you still need professional help beyond the delivery date, you can book hourly consultation sessions for creative strategyweb design, or digital marketing.

Do you offer referral bonuses?

Absolutely! As said by Michael LeBoeuf, “A satisfied customer is the best business strategy of all.” Please reach out to us regarding referring potential clients and if they contract our company for services, we’ll issue a credit to your account for any future services you book with Maulin Parikh as a thank you!

Who will I be working with?

You’ll always start off with a project management call with our founder, Maulin Parikh. He will be your point of contact throughout the project.

Do you only work virtually?

We rarely do in-person meetings these days, and tend to work with clients that prefer working virtually. If your project could benefit from an in-person meeting or workshop, we’re happy to make exceptions, but if we need to travel far to get to you, we’ll need to ask for travel compensation.

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